By completing this course you will:
- Be informed of key customer service skills.
- Be given advice on how to handle common customer scenarios, including complaints and challenging situations.
- Enhance your knowledge of product and services on offer.
- Be given advice and tools to feel more confident and capable in your role.
Who is this course for?
This course is ideal for individuals in customer-facing roles or those looking to launch a career in customer service.
Downloadable Supports:
The downloadable resources provide practical tips and tools to support user learning and on-the-job application.
Return on Investment:
- Improved Customer Experience: Staff apply key service skills to create more positive interactions.
- Reduced Customer Complaints: Effective handling of challenging scenarios leads to quicker resolutions and happier customers.
- Boosted Staff Confidence and Morale: Employees feel more capable, reducing turnover and increasing job satisfaction.
- Improve Bottom Line: Confident, well-trained staff handle queries faster and more effectively, driving stronger sales.
- Better Brand Perception: Consistently high service standards strengthen reputation and customer loyalty.
