What are the key areas of learning?
- Understand the essential role of the hospitality industry in the economy and its impact on employment.
- Gain knowledge of key hospitality terminology and industry-specific language.
- Learn the core attributes and skills needed for success in hospitality, such as customer service, communication, and problem-solving.
- Explore the valuable life skills that hospitality work provides, which can be applied across various careers.
- Enhance your ability to engage with customers effectively and contribute to business growth.
- Build a strong foundation for career development and adaptability within the hospitality industry.
Who is this course for?
This course is ideal for individuals looking to start or advance their careers in the hospitality sector.
Downloadable Supports:
This training course includes a downloadable glossary providing essential hospitality terminology, helping you navigate key concepts, industry jargon, and commonly used phrases. In addition, a course cheat sheet will be available to reinforce the trainees’ learnings.
Return on Investment:
- Employees gain a deeper understanding of the hospitality industry’s economic impact, helping them recognise their role in driving business success.
- Industry-specific knowledge and hospitality terminology enhance communication skills, allowing employees to interact professionally with customers and colleagues.
- Customer service excellence leads to improved guest experiences, increased satisfaction, and stronger brand loyalty, directly boosting sales.
- Managers benefit from a more skilled and knowledgeable workforce, reducing training time and enhancing overall team efficiency.
- Organisations experience higher customer retention and revenue growth as employees become more effective in problem-solving and service delivery.
- Career development opportunities expand as employees acquire transferable skills in communication, adaptability, and leadership, increasing retention and internal promotions.
- Business performance strengthens as well-trained employees improve operational efficiency, enhance customer engagement, and contribute to long-term hospitality success.
